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Returns & Exchanges Policy

Returns & Exchanges Policy

Refused orders are considered as orders returned without authorization, and you may incur a handling or restocking fee in addition to shipping expenses.

If you have additional questions about our Return Policy, please feel free to  contact us.

We are happy to exchange any merchandise for you that was shipped in error. PLEASE NOTE: If we made a shipping error, please contact us immediately. Upon confirmation we will ship the correct merchandise as soon as possible, and include a label for the return of the incorrect merchandise. Exchanges do not extend to merchandise that was not shipped in error.

To exchange an item contact us by email at and we will issue you an RMA number and further instructions for exchange.

Exchanges must be shipped prepaid to:

GiftHorse Gallery
 10 Russell Street
 Georgetown, Ontario
 Canada, L7G 5Y7

You will receive a full credit for the additional incurred shipping costs.

We do not charge any fees for exchanges.

If you have additional questions about our Exchange Policy, please do not hesitate to contact us at

Damaged Goods 
If your item were damaged in transit please notify us immediately. Please provide full details as to the nature of the damage. All merchandise is insured and this information is critical for us to launch a claim with our carrier. GiftHorse Gallery will replace, at their discretion, damaged goods free of charge.

Non Returnable Items
We regret that tack, clothing, books, electronic games, bedroom items, custom orders and/or commissions, sale items and works by any of our
Feature Artists are non returnable.

Performance Therapy
Horseware Performance Therapy - ICE-VIBE

Painted Ponies 2018
Trail of Painted Ponies 2018

Dog Blankets
Dog Blankets

Horseware Apparel Hi-Vis Wool
Horseware Apparel Spring and Summer 2018

The Dog Shop
The DOG SHOP...featuring HUNTER

Canada Post Tracking

Elavon Secure Payment Processing